We're living in very interesting times indeed. Never like in these two years, technology has been developed at a higher speed.
The new pandemic forced many people to work from home, when possible and many others saw their job linger into a frustrating standby. Others instead had seen their jobs simply disappear.
This condition forced small and big firms alike to rely on Artificial Intelligence and Bots' development to fulfill the primary customer service or to moderate their websites.
As many of us had the displeasure to experience, the social platform like Facebook, Instagram, Pinterest and Twitter suffered this forced shortage and many saw their accounts suspended based on a glitch of the system. Now, since there isn't any human to be reached with which talk to reason, those accounts are permanently suspended, until this pandemic is over. We're all waiting for the day when humans can get back to the place where they perform better than machines; customer service.
Also giants like Amazon aren't immune to this problem, and many sellers have experienced glitch on their reports, or ads campaign.
I really hope that all this mess will teach us something very important:
HUMANS CAN'T BE REPLACED BY MACHINES.
Artificial intelligence will never be able to simulate the complexity of human brain, particularly when we're talking about problem solving, and communication between each other. Artificial intelligence can't substitute a narrator, nor it can substitute an artist or a musician or a singer.
I have been struggling with failed deliveries for the whole 2020, and in all those cases I was dealing with a bot. I really can't wait to have again an email address or a telephone number to call in case I need some assistance during the use of a online service.
I might be too old fashioned or also too old to appreciate the advantage of bots and artificial intelligence. Although I am a person who tends to avoid crowds I still prefer to deal with people, to whom I can explain my problem and together we'll find a solution, even it's not recorded on the database.
I hope humanity will understand this very valuable lesson and will give up those useless bots which cause nothing more than harm.
Stay safe and take care,
Paula
I agree bots are frustrating. However, I'm certain they will improve. They will become better at handling simple transactions. I agree, however, that human to human interaction will always be better for problem solving.
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